We, at VGSL STEEL MART and its applicable affiliates and permitted assigns (hereinafter Us, Our or We), value the trust that users (hereinafter You or Your) place in us and are fully committed to protecting any Personal Information and Sensitive Personal Information collected from You.
Your privacy is of utmost importance, and we follow robust, industry-standard data security practices while complying with applicable laws on data protection at all times.
This Privacy Policy explains:
What Personal Information and Sensitive Personal Information we collect from You
How we use, share, and protect that information
Your rights regarding access, modification, or deletion of data
How grievances will be addressed
Please note that this Privacy Policy may be updated periodically due to changes in applicable laws, technological standards, or safety practices. Updates will be communicated through notices on our platform, or via email/SMS alerts (where available).
By using our platform and clicking ìI Agree,î You acknowledge and consent to the terms outlined here, along with other applicable policies (such as Terms of Use and Intellectual Property Policy). If You do not agree, You may discontinue using the platform.
1. Application
This Privacy Policy applies to our website, mobile application, web-based trading interface, and all related services, unless specified otherwise.
2. Key Definitions
Account: A user profile created on the platform, subject to the submission of personal details.
Act: The Information Technology Act, 2000, as amended.
Applicable Laws: All relevant laws, rules, regulations, guidelines, or policies in force.
Personal Information: Information capable of identifying a natural person (e.g., name, email, address, phone).
Sensitive Personal Information: Information such as passwords, financial/banking details, PAN, tax-related information, etc.
Non-Personal Information: Data such as location, browser type, device information, last-visited websites, and access logs.
Platform: The digital ecosystem, including the VGSL STEEL MART website, mobile app, and web interfaces.
3. Children Under 18
Our services are not intended for individuals below 18 years of age. If such information is inadvertently collected, it will be deleted upon discovery.
4. Information Collection & Use
We collect Personal, Sensitive, and Non-Personal Information for purposes including but not limited to:
Account setup and KYC compliance
Order management, payments, billing, and logistics
Customer support, dispute resolution, and service communication
Market analytics, surveys, and promotional communication
Fraud prevention, legal compliance, and security enhancement
5. Controller of Information
All Personal and Sensitive Personal Information collected is controlled by VGSL STEEL MART. Non-Personal Information may also be used for analytics, service improvement, and compliance.
6. Information Accessibility & Sharing
We may share information only with:
Affiliated service providers (logistics, finance, insurance, KYC, etc.)
Marketing/advertisement partners (with explicit consent)
Entities involved in mergers, acquisitions, or restructuring
Legal authorities, as required under applicable law
With Your consent, for any additional purposes
We do not sell Your personal information to third parties.
7. Security Practices
Your data is safeguarded using advanced technical and organizational measures aligned with international standards. However, You are advised not to share sensitive details (like passwords) via public chat or third-party communication.
8. Retention & User Rights
You may:
Review, update, or delete Your Account and data
Withdraw consent at any time (subject to legal and operational requirements)
Access transaction and account history
Some information may be retained for legal, security, or financial record-keeping.
9. Disputes & Governing Law
This Privacy Policy is governed by the laws of India. All disputes will be subject to the jurisdiction of courts located in Ahmedabad, India.
10. Grievance Officer
In accordance with the Information Technology Act, 2000 and rules made thereunder, the contact details of the Grievance Officer will be made available within the Platform.
VGSL STEEL MART ñ Intellectual Property Policy
Intellectual Property (IP) refers to creations such as inventions, designs, literary/artistic works, and brand identifiers (names, logos, symbols). The main categories include Copyrights, Patents, Industrial Designs, and Trademarks, among others.
At VGSL STEEL MART, we uphold integrity, professionalism, and accountability in dealing with IP matters. We prohibit counterfeit products, unauthorized listings, and all forms of IP violations on our platform.
Our Commitment
Respect for IP rights of all stakeholders
Zero tolerance for counterfeit products
Prompt action on verified infringement claims
Robust processes for early identification and removal of violations
Reporting Infringements
If You believe Your IP rights are infringed on VGSL STEEL MART, You may file an Intellectual Property Infringement Information (IPII) Form with details such as:
Complainant details (IP owner/authorized agent)
Proof of authorization (if applicable)
Description of infringing product/listing
URLs and supporting documents
Important Notes
Only IP Right Owners or their authorized agents may file claims.
Parallel imports of genuine products cannot be challenged unless materially altered.
Compatibility claims (e.g., ìworks with XYZî) are not enforceable under this policy.
False or frivolous claims may result in civil or criminal liability.
Declarations by Complainant
Confirmation of ownership or authorization
Statement of good faith belief in the infringement claim
Agreement to indemnify VGSL STEEL MART against false/frivolous claims
Actions Taken
Violations may result in:
Content/product de-listing
Temporary suspension of accounts
Permanent termination of accounts
VGSL STEEL MART will take action as per applicable law and internal policies, and notify complainants accordingly.